If a product you purchased at a Pokémon Center or Pokémon Store in Japan is damaged or defective, please contact us using the “Submit a request” button below within 14 days of purchase.
We will review your inquiry and provide appropriate assistance.
* Please note that we are unable to respond to inquiries regarding products purchased outside of Pokémon Centers and Pokémon Stores in Japan (e.g., products from overseas Pokémon Centers).